• All orders must be picked up in the morning on the agreed day. Pick-up will be at our studio space in the Oakhurst neighborhood in CLT.

• Please plan to make sure you have enough space in your vehicle. Flowers can be dirty girls, so make sure you have towels, paper towels, and all the things.

• Once we help you load it into your car, it’s your responsibility for the care of your flowers.

• All take-out menu items are for you to keep!

• Flowers are sensitive gals. They need love and care and not be placed in direct sunlight. So, keep them out of the sun until the event is ready to start.

• There is no customization in terms of which flowers are chosen.

• Once the contract + invoice is sent out - you have 24 hours to pay in full. If we are ghosted, we are no longer holding your date.

• No in-person meetings.

• All sales are final

Send us an email at malayafloralcreations@gmail.com to make sure we are available for your pick-up order.

If we are available, we will start discussing overall design vibes via email. You will give us inspo pictures or a Pinterest board link.

Once we have everything figured out, I will send over your invoice and contract. After you have paid your FULL invoice, and signed your contract - I will countersign the contract and send you a confirmation email with the pick-up time, address, and all the goodies.